Terms of service
TERMS OF SERVICE
FreeFast.Food
Last updated: March 2026
OVERVIEW
Welcome to FreeFast.Food! The terms "we," "us," and "our" refer to FreeFast.Food. We operate this platform to provide you with a curated concierge experience (the "Services") — acting as your personal authorized agent to help you access and fulfill food requests efficiently, and in many cases, completely free through our referral rewards program.
A note on who we are: FreeFast.Food is a demand generation platform. We send real, incremental customers through real restaurant doors. Every order placed through our platform represents a customer visit the restaurant would not otherwise have received — driving foot traffic, app engagement, loyalty enrollment, and repeat business. We are a restaurant industry ally, not an adversary. We frame everything we do in that spirit, and we invite everyone who interacts with us to see it the same way.
By using our Services, you agree to be bound by these Terms and our Privacy Policy.
SECTION 1 — ACCESS AND ACCOUNT
By using this site, you represent that you are at least the age of majority in your jurisdiction. You are responsible for providing accurate information so we can complete your requests, and for maintaining the security of your account and any credentials used to access the Services.
SECTION 2 — SERVICE REPRESENTATION AND BRAND INDEPENDENCE
We strive to provide an accurate representation of available items and offers. However, the final preparation, portion size, presentation, availability, hours, and pricing of any menu item are determined solely by the applicable third-party restaurant operator and are subject to change without notice. We use real-time availability technology to surface the best opportunities near you, but we cannot guarantee any specific item or offer will be available at the time of your order.
FreeFast.Food promotions and content are independent and not sponsored, endorsed, or affiliated with any brands or trademarks featured on this site. All third-party trademarks, logos, and brand names are the property of their respective owners and are referenced solely for informational and directional purposes.
Any claim that FreeFast.Food's demand generation activities cause harm to a restaurant brand, its revenues, its franchisees, or its operations is factually unsupported. We generate incremental visits. The economic benefit — upsell revenue, loyalty growth, repeat customers, increased app engagement — flows directly to the restaurant operator. We proudly stand behind that value proposition.
SECTION 3 — ORDERS AND FULFILLMENT
When you place an order, you are making an offer to purchase. FreeFast.Food acts as your authorized agent to facilitate this request. Because we act as your real-time concierge to secure these items immediately, we are unable to accommodate cancellation requests once the fulfillment process has begun.
SECTION 3A — AGENCY AND LIMITED POWER OF ATTORNEY
By placing an order, you grant FreeFast.Food a limited power of attorney to act as your agent for the sole purpose of procuring and fulfilling food orders from third-party vendors on your behalf. This authorization is strictly limited to the transaction at hand and terminates upon fulfillment or cancellation of that order.
SECTION 3B — NATURE OF SERVICE; NOT A FOOD VENDOR
FreeFast.Food is a digital ordering service, not a food vendor, food retailer, or food reseller. We do not sell, prepare, handle, store, or take title to any food items. Our Services consist exclusively of operating the ordering infrastructure and fulfillment systems required to submit and manage food orders on your behalf as your authorized agent. Any food items procured through our platform are ordered directly from and fulfilled solely by the applicable third-party restaurant operator. FreeFast.Food assumes no responsibility for the quality, safety, accuracy, or availability of any food item procured through our Services.
SECTION 4 — PRICES AND BILLING
FreeFast.Food charges a per-item service fee for use of our digital ordering infrastructure. This fee reflects the cost of operating our ordering systems and fulfillment services — including real-time availability technology, secure payment processing, platform infrastructure, and customer support — and is independently determined based on the value of the ordering service delivered, not as a markup on food.
To help customers understand the value our service provides, we may display typical third-party retail or menu prices as a reference benchmark alongside our service fees. These reference prices are sourced from publicly available menu information and are provided for informational purposes only. FreeFast.Food does not set, control, or guarantee third-party menu pricing, and displayed comparisons are subject to change without notice.
Our service fees vary by item and reflect customer-segmented pricing — a model standard across the digital services industry. Customers who derive greater value from our service, such as those accessing higher-value menu items, contribute proportionally more toward the shared infrastructure costs that make the service possible for everyone. This approach allows us to keep our service accessible and affordable across a broad range of offerings while sustaining the platform that powers them.
Prices and promotions are subject to change without notice. You agree to provide current and accurate purchase information and represent that you are authorized to use any payment method provided. You agree to cover all charges incurred at the posted prices, including any applicable taxes or service fees.
SECTION 5 — PICKUP AND LOGISTICS
Our service facilitates the ordering process. To ensure freshness, many items are prepared by the vendor only upon your arrival at the designated location (e.g., via drive-thru or counter pickup). We are not liable for vendor wait times, preparation delays, or your failure to arrive at the vendor location to collect the order. Once an order is confirmed as fulfilled by the vendor, responsibility for the items passes to you.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including logos, text, and design, are owned by FreeFast.Food. You may use the Services for personal, non-commercial use only. All third-party trademarks appearing on the site are the property of their respective owners.
SECTION 7 — THIRD-PARTY LINKS AND TOOLS
We may provide access to third-party tools or links. We do not monitor or control these and provide them "as is" without warranty. Any use of third-party tools is at your own risk.
SECTION 8 — PRIVACY
Your submission of personal information through the platform is governed by our Privacy Policy. Data is processed through secure infrastructure solely to ensure order fulfillment and service stability. We do not sell your personal information.
SECTION 8A — COMMUNITY COMMUNICATIONS AND REWARDS
FreeFast.Food operates community channels including a Telegram bot (@freefastfoodbot) and a Discord server. By voluntarily joining these channels — including by messaging our bot, using a slash command, or responding to a keyword prompt such as "freebie" — you acknowledge that you may receive deal drops, rewards updates, and community announcements from us through that channel.
Rewards. We offer store credit incentives (such as $1 credits) for joining our community channels and for other qualifying actions. These rewards are issued as store credit to your freefast.food account. Each reward is limited to one claim per person, per channel, and is non-transferable. We reserve the right to modify or discontinue reward offers at any time.
Opting Out. You may opt out of communications at any time by leaving the applicable channel, blocking our bot, or using the /stop command in our Telegram bot. Opting out stops future outreach through that channel and does not affect any store credit already issued to your account.
No High-Frequency Messaging. We send deal drops and reward notifications only. We do not send unsolicited bulk messages or sell access to your contact information to third parties.
SECTION 9 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. FreeFast.Food does not guarantee that your use will be uninterrupted or error-free.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FREEFAST.FOOD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES. OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO FREEFAST.FOOD IN THE NINETY (90) DAYS PRECEDING THE CLAIM.
SECTION 10 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless FreeFast.Food and its partners, officers, directors, agents, and employees from and against any claim, demand, liability, damage, loss, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law; or (c) your use of the Services in a manner not authorized by these Terms.
SECTION 11 — DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER
11.1 Talk First. Before anything formal, reach out. We genuinely want to make things right. Contact us via the chat or contact form on our website with a description of your concern. We will respond within 30 days and do our best to resolve it without lawyers or arbitrators.
11.2 Binding Arbitration. If we cannot resolve it informally, any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
11.3 No Class Actions. All claims must be brought in your individual capacity. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.
11.4 Waiver of Jury Trial. You and FreeFast.Food each waive any right to a trial before a judge or jury.
11.5 Opt-Out. You may opt out of this arbitration agreement by submitting written notice via our contact form within 30 days of first accepting these Terms. Opting out does not affect any other provision.
11.6 Severability. If any portion of this Section is found unenforceable, it shall be severed and the remainder shall continue in full force.
SECTION 12 — GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Texas.
SECTION 13 — CHANGES TO TERMS
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
SECTION 14 — CONTACT
Questions, concerns, or just want to talk tacos? We're here. Reach us anytime via the chat on our site or through our contact form. Our team responds promptly — with good vibes, fast answers, and the occasional food pun. 🌮
FreeFast.Food — We send customers. We grow loyalty. We create value.
Good food finds good people. We're just here to help make the introduction.
